Your Salesforce resume as a whole is undoubtedly the most powerful tool in your job search process, but it’s the Salesforce work history section that generates the most interest in an employer.
Work experience section is where it takes you most of the time to spend. Although it seems self-explanatory, this section requires more effort than you might think.
So, how do you go about writing your Salesforce work history? What should it include? What are some examples that you can check on?
This comprehensive guide will help you include all the right work experience on your resume to help you impress hiring managers and land more interviews.
What is a resume work history section?
Resume work experience section is a detailed summary of your past work experience. It’s a detailed report of all jobs you’ve held in the past.
Depending on your background, you can include full-time positions, part-time jobs, temporary roles, internships or even volunteer work.
You should list key information such as names of companies, locations, job titles and positions held, dates of employment and responsibilities.
But more importantly, you should highlight your main achievements and provide specific examples.
Why do you need to write resume work history?
Your resume employment history section is one of the most important sections on your Salesforce resume because it details your previous accomplishments and provides functional proof of your skills.
A well-written resume work history section is a crucial element because it shows that you have the necessary qualifications for the job.
In fact, when you think of “resume”, the work experience section is probably the first thing that comes to your mind. Not just that, based on this work history section, employers determine whether or not you are qualified for the job.
Steps to write resume work history for Salesforce professionals
Ideally, you want the work history section of your Salesforce resume to demonstrate growth. Over the course of your Salesforce career so far, you’ve almost certainly added skills, experience, and responsibility.
This section will highlight how you’ve developed as a candidate, as well as providing a sense that you’re an ambitious person who’s always learning.
Follow these steps to create a detailed and informational Salesforce resume employment history:
Step 1: Mention your job titles
When the HR manager scans through your resume, this will most likely be the most important section they’ll check. Therefore, you should be prepared and make it easy for them to find this.
There is not a lot to say here except that your job title should be accurate to what you did. To make things simple, you can use the exact name you saw in the original job ad.
Step 2: Mention the name, location of the company and the dates of employment
Each entry in your resume employment history should include the name and location of the company that you worked for.
You should mention the full name of the company, particularly in cases where an acronym could be misleading.
Along with that, you can provide the dates of employment for each company you worked for. It’s recommended to include the month and year or simply the year, depending on your resume work history.
Step 3: Highlight your responsibilities and accomplishments
After all, the HR manager might know what your responsibilities are – they’ve probably gone through similar resumes over 100 times now with the same bland responsibilities.
You want to use this important part of your resume to highlight your abilities and accomplishments. Focus on demonstrating that you helped the company solve its problems and achieve its goals.
It’s also a smart strategy to bold dollar figures, growth percentages, or other key accomplishments.
What to notice when writing the work history section?
You can begin with your current or most recent job and continue with the previous ones. However, you might have some other questions like: Is your resume work experience section too short? Is it too long? Does it look somewhat chaotic? Don’t worry. This is how you can include some of the most common mistakes:
Reread the job description and carefully pick the most important keywords. These are the words that best describe the position you’re applying for.
Not only will it help you get past applicant tracking systems, it will also leave a lasting impression on the hiring manager.
Use bullet points
Bullet points help you structure the sub-sections in your resume experience. Use them in combination with short paragraphs.
First describe the scope of your responsibilities, then use bullet points to list your top contributions for each job. Add 2-4 bullet points for each job.
Quantify your past results
A lot of Hiring managers love measurable results. Don’t say: “increased the company’s revenue by a lot”. Instead, you should mention: “increasing the company’s revenue by 20%.”
There are some phrases that will become meaningless if they are used a lot. Avoid words such as “thinking outside the box,” “creative,” or “problem solver.” These words always sound insincere. You want to inspire confidence.
Resume work history examples
Example 1: Salesforce Administrator
Salesforce Administrator – Grand Rapids, MI – 2013 – 2014
- Self-directed learning, problem solving, and researching of system issues
- Spend up to 60% of the time resolving end-user issues and assisting with training
- Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope
- Providing support for the day to day management of Salesforce.com
Salesforce Administrator – ABLE Charter Company, CA – 2014 – 2017
- Act as SFDC SME for our Help Desk and Technical Support teams
- System Administration in supporting an organization larger than 250 employees and working on cross-functional projects with sales or support team experience
- Collaborate with sales, operations, and other stakeholders to analyze requirements and translate into technical requirements and articulate design considerations and trade-offs
- Successfully launched custom developed forms product to support our 450+ users from the merchandise division.
Example 2: Salesforce Developer
Salesforce Developer – ABC Company, Miami – 2018 – present
- Implemented new enhancements including creation of custom objects, workflows, email alerts, templates and UI changes.
- Designed and developed Apex Classes, Controller Classes, Controller
- Extensions and Apex triggers for various functional needs in the application.
- Created Various Profiles and roles, modified various sharing settings for the security needs of the application
- Consulted with internal partners to ensure platform design drove value and efficiency. Contributed to 25% increase in annual sales revenue.
Salesforce Developer – NYZ Services – PA – 02/2013 – 12/2017
- Extended Sofacto rules to match in-house processes using both Apex and declarative programming
- Integrated a new billing system between Cegid (accounting), Digitick (ticket management) and SlimPay
- Raised client satisfaction with our requirements-gathering phase by 20% through department-wide active listening trainings.
- Consulted with internal partners to ensure platform design drove value and efficiency.
- Contributed to 25% increase in annual sales revenue.
Example 3: Salesforce Consultant
Salesforce Consultant – OP Company – New York – 5/2016 – 05/2019
- Oversaw the transition to Salesforce CRM of a database containing 45,000 entries for current and past customers. Reduced customer processing time by 28% using Salesforce Sales Cloud.
- Created a unique Email marketing automation strategy which increased returning customers by 12% during the first two months and projected up to 25% in the first six months.
- Conducted workshops/walkthroughs of requirements with the project stakeholders.
- Created various UML diagrams such as use case, sequence, business process diagrams using MS Visio.
Salesforce Consultant – CNA Company- Arizona – 01/2010 – 01/2013
- Proven track record in delivering medium size projects using agile methodology within time and budget with full end to end implementation to meet deadlines and customer expectations.
- Developed process diagrams and data flow diagrams that improved understanding of the system.
- Project led to a 30% rise in team satisfaction with the application.
- Developing and rolling out company’s instance of Salesforce to over 200 global users
Your work history section can have more details and express your value better when written carefully. It’s really important in getting you the next interview step, so you don’t want it to be shallow and boring.
To make your work history section become outstanding, you can mention your results and accomplishments, and use relevant keywords.
Hope that our guide is helpful for your job search!